Case Studies
See how leading healthcare organizations have transformed their operations with OnPoint solutions.
70% Less Charting Time
Multi-Specialty Medical Group
This leading multi-specialty medical group with 150+ physicians across 15 locations was struggling with charting burden. Clinicians were spending 2+ hours daily on documentation, reducing patient-facing time and increasing burnout.
Challenge
- Excessive charting time reducing physician productivity
- Incomplete documentation leading to missed billing codes
- High physician burnout affecting recruitment and retention
- Inconsistent documentation quality across specialties
Solution
Deployed ChartFlow across all 15 locations with specialty-specific templates and AI dictation. Implemented comprehensive training program and ongoing clinical support.
Results (6 months)
70%
Reduction in charting time
23%
Increase in billable codes
35%
Improvement in staff satisfaction
$1.8M
Additional annual revenue
$4.2M Revenue Recovered
Regional Health System
A 1,200-provider health system across 8 hospitals was losing millions in underbilled services due to manual RCM processes, long claims turnaround times, and high denial rates.
Challenge
- 132-day average claims turnaround time
- 18% denial rate impacting cash flow
- Manual processes creating bottlenecks
- Significant underbilled services and missed revenue
Solution
Implemented OnPoint RCM across all 8 facilities with automated claims processing, denial prevention, and payment posting. Integrated with existing EHR and billing systems.
Results (12 months)
91
Day average turnaround
8.2%
New denial rate
$4.2M
Recovered revenue
26%
Cost reduction
25% RAF Score Improvement
FQHC Network
A federally qualified health center network serving 85,000 patients across 22 locations needed to improve quality metrics and identify care gaps to increase risk-adjusted revenue.
Challenge
- Missed care gaps affecting patient outcomes
- Incomplete documentation of risk-relevant conditions
- Manual prior authorization process delaying treatments
- Low HEDIS measure performance impacting funding
Solution
Deployed CareFlow and CodeFlow across the network to identify care gaps, automate documentation of HCC codes, and streamline prior authorizations. Integrated population health analytics dashboard.
Results (9 months)
25%
RAF score improvement
15%
Quality measure improvement
85%
Prior auth automation
$600K
Annual value creation
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